Frequently Asked Questions
Everything you need to know about your Isabel Marant experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like earrings and swimwear may be restricted for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Klarna, depending on your shipping destination.
Do you offer international shipping?
Yes, Isabel Marant ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How do I know which size to choose?
Our collections follow French sizing. We provide a detailed size guide on each product page to help you find the perfect fit, including measurements and international size conversions.
Are your products authentic?
Every item sold on our official online store is guaranteed 100% authentic. We take great pride in our craftsmanship and the quality of our materials.